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Common Issues

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Login Problems

Can’t sign in to your account?
  • Make sure you’re using the same Google account you registered with
  • Check that third-party cookies are enabled in your browser
  • Try signing out of all Google accounts and signing in again
  • Clear your browser cache and cookies
  • Try a different browser or incognito mode
Google sign-in not working?
  • Ensure you have a stable internet connection
  • Check if Google services are accessible from your location
  • Disable browser extensions that might block authentication
  • Try using a different device or network

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Campaign Issues

Campaign not starting?
  • Verify your payment method is valid and current
  • Check that your venue information is complete
  • Ensure your profile has all required fields
Low campaign performance?
  • Campaign targeting takes time to optimize
  • Performance typically improves over the first few days
  • Contact support if performance doesn’t improve after a week

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Billing Problems

Payment declined?
  • Check that your card has sufficient funds
  • Verify the billing address matches your card
  • Contact your bank about online transaction restrictions
  • Try a different payment method
Missing invoices?
  • Check your email spam folder
  • Verify your account email address is correct
  • Download invoices directly from your dashboard

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Account Access

Can’t access certain features?
  • Complete your restaurant profile information
  • Add venue details to enable campaign creation
  • Set up a payment method for billing features
Profile information won’t save?
  • Check that all required fields are filled
  • Ensure your internet connection is stable
  • Try refreshing the page and saving again

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Quick Fixes

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Browser Issues

Browser Compatibility: Use Chrome, Firefox, Safari, or Edge for the best experience.
  • Clear your browser cache and cookies
  • Enable third-party cookies for Google authentication
  • Disable browser extensions temporarily
  • Try using an incognito/private window
  • Update your browser to the latest version

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Data Not Loading

  • Refresh the page
  • Check your internet connection
  • Wait a few minutes - some data may have a delay
  • Try signing out and back in

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Getting Help

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Self-Service

  • Check this troubleshooting guide
  • Review the FAQ section
  • Look for help text in the dashboard

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Contact Support

When you need human help: Email Support: [email protected]
  • Best for non-urgent questions
  • Include your account email and detailed description
  • Response within 24 hours
What to Include:
  • Your Google account email address
  • Description of the problem
  • Steps you’ve already tried
  • Screenshots if helpful

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System Status

If multiple features aren’t working, check if there’s a platform-wide issue by contacting support.

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Preventing Issues

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Keep Information Current

  • Update payment methods before they expire
  • Keep your Google account email address current
  • Complete all required profile fields

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Regular Maintenance

  • Check your dashboard regularly
  • Monitor campaign performance
  • Keep payment methods valid

Frequently Asked Questions

Find answers to common questions