Skip to main content

How Billing Works

Upswell Play uses performance-based pricing. You only pay when campaigns successfully bring diners to your restaurant.

Payment Methods

Adding a Payment Method

1

Go to Billing

Navigate to the Billing section in your dashboard
2

Add Payment Method

Click “Add Payment Method” to enter your card details
3

Set as Default

Choose this as your primary payment method for campaigns

Supported Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
Secure Processing: All payment information is encrypted and securely stored. We never store your full card details.

Performance-Based Pricing

How You Pay

  • Only on Success: You’re charged only when campaigns hit their diner goals
  • Per Diner: Cost is calculated based on successful diner acquisitions
  • No Upfront Costs: No setup fees or monthly subscriptions

Automatic Billing

When a campaign successfully reaches its goal:
  1. Invoice is automatically generated
  2. Payment is processed using your default payment method
  3. You receive an email confirmation and invoice

Managing Payment Methods

Multiple Cards

  • Add backup payment methods for reliability
  • Set a primary card for automatic payments
  • Update or remove old cards as needed

Failed Payments

If a payment fails:
  • You’ll receive an immediate notification
  • Campaigns may be paused until payment is resolved
  • Update your payment method to resume service
Keep Cards Current: Make sure your payment methods are valid and up-to-date to avoid service interruptions.

Billing Settings

Invoice Delivery

  • Invoices are automatically emailed to your account email
  • View all invoices in your dashboard
  • Download PDF copies for your records

Payment History

Track all your campaign costs:
  • View successful campaign charges
  • Monitor spending across venues
  • Download invoices for accounting

Security

Your payment information is protected with:
  • Encryption: All data encrypted during transmission
  • Secure Storage: Payment details stored with industry-standard security
  • PCI Compliance: Full compliance with payment card industry standards

View Your Invoices

Check your billing history and download invoices