Getting Started
What is Upswell Play?
Upswell Play is a performance-based marketing platform for restaurants. We create and run campaigns to bring diners to your restaurant, and you only pay when we successfully hit your diner goals.How do I get started?
- Sign in at play-admin.upswell.ai
- Complete your restaurant profile
- Add your venue information
- Set up a payment method
- Create your first campaign
Do I need technical experience?
No. Our platform is designed to be simple for restaurant owners. Just set your diner goal and we handle the marketing.Campaigns & Pricing
How does performance-based pricing work?
You only pay when we successfully bring diners to your restaurant. There are no upfront costs, setup fees, or monthly subscriptions.How much does it cost?
Pricing is based on successful diner acquisitions. You’ll see the cost per diner before launching any campaign.How quickly will I see results?
Most campaigns start showing results within 24-48 hours. Performance typically improves over the first week as our targeting optimizes.Can I run multiple campaigns?
Yes, you can run separate campaigns for different venues or goals. Each campaign is managed independently.What if my campaign doesn’t perform well?
Since you only pay for successful results, you’re not charged if we don’t hit your diner goals. We also monitor and optimize campaigns continuously.Account & Billing
What payment methods do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover.When am I charged?
You’re only charged when a campaign successfully reaches its diner goal. Payment is processed automatically using your selected payment method.Can I change my payment method?
Yes, you can add, remove, or change your payment methods anytime in the Billing section.How do I get invoices?
Invoices are automatically generated when campaigns succeed and emailed to your account. You can also view and download them from your dashboard.Venues & Locations
Can I add multiple restaurant locations?
Yes, you can add multiple venues and run separate campaigns for each location.What information do I need for each venue?
You’ll need the complete address, phone number, and basic restaurant details for each location.Can I edit venue information?
Yes, you can update venue information anytime from the Venues section.Technical Support
I can’t sign in to my account
Try resetting your password or contact support at [email protected].My campaign isn’t starting
Check that your payment method is valid and your venue information is complete. Contact support if issues persist.How do I contact support?
Email us at [email protected] with your account email and a description of your issue.Is my data secure?
Yes, all data is encrypted and stored securely. We’re fully compliant with industry security standards.Restaurant-Specific Questions
What types of restaurants work with Upswell Play?
We work with all types of restaurants: fine dining, casual, fast food, cafes, and more.Do you work with food delivery?
Our campaigns focus on bringing diners to your physical restaurant location.Can I promote specific menu items?
Our campaigns focus on overall diner acquisition rather than specific menu promotions.How do you track diners?
We use various methods to track and verify that campaigns successfully bring diners to your restaurant.Still Have Questions?
Contact Support
Get help from our support team