> ## Documentation Index
> Fetch the complete documentation index at: https://docs.upswell.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solve common issues and get help when you need it

## Common Issues

### Login Problems

**Can't sign in to your account?**

* Make sure you're using the same Google account you registered with
* Check that third-party cookies are enabled in your browser
* Try signing out of all Google accounts and signing in again
* Clear your browser cache and cookies
* Try a different browser or incognito mode

**Google sign-in not working?**

* Ensure you have a stable internet connection
* Check if Google services are accessible from your location
* Disable browser extensions that might block authentication
* Try using a different device or network

### Campaign Issues

**Campaign not starting?**

* Verify your payment method is valid and current
* Check that your venue information is complete
* Ensure your profile has all required fields

**Low campaign performance?**

* Campaign targeting takes time to optimize
* Performance typically improves over the first few days
* Contact support if performance doesn't improve after a week

### Billing Problems

**Payment declined?**

* Check that your card has sufficient funds
* Verify the billing address matches your card
* Contact your bank about online transaction restrictions
* Try a different payment method

**Missing invoices?**

* Check your email spam folder
* Verify your account email address is correct
* Download invoices directly from your dashboard

### Account Access

**Can't access certain features?**

* Complete your restaurant profile information
* Add venue details to enable campaign creation
* Set up a payment method for billing features

**Profile information won't save?**

* Check that all required fields are filled
* Ensure your internet connection is stable
* Try refreshing the page and saving again

## Quick Fixes

### Browser Issues

<Tip>
  **Browser Compatibility**: Use Chrome, Firefox, Safari, or Edge for the best
  experience.
</Tip>

* Clear your browser cache and cookies
* Enable third-party cookies for Google authentication
* Disable browser extensions temporarily
* Try using an incognito/private window
* Update your browser to the latest version

### Data Not Loading

* Refresh the page
* Check your internet connection
* Wait a few minutes - some data may have a delay
* Try signing out and back in

## Getting Help

### Self-Service

* Check this troubleshooting guide
* Review the FAQ section
* Look for help text in the dashboard

### Contact Support

When you need human help:

**Email Support**: [upswell@bobidi.com](mailto:upswell@bobidi.com)

* Best for non-urgent questions
* Include your account email and detailed description
* Response within 24 hours

**What to Include**:

* Your Google account email address
* Description of the problem
* Steps you've already tried
* Screenshots if helpful

### System Status

If multiple features aren't working, check if there's a platform-wide issue by contacting support.

## Preventing Issues

### Keep Information Current

* Update payment methods before they expire
* Keep your Google account email address current
* Complete all required profile fields

### Regular Maintenance

* Check your dashboard regularly
* Monitor campaign performance
* Keep payment methods valid

<Card title="Frequently Asked Questions" icon="circle-question" href="/restaurant/faq">
  Find answers to common questions
</Card>

{" "}